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Achieve huge strides in resident satisfaction.

Our non-anonymous survey platform connects you to what matters. Be alerted to individual resident issues and community-wide concerns, so you can act with meaning to:
  • Increase resident satisfaction
  • Increase referrals & marketing content
  • Reduce resident move-outs
  • Lower operating cost
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Resident survey types: Independent Living • Assisted Living • Memory Care • Long-Term Care • Affordable Housing

Our best-performing customers have seen

85%+

Survey participation rates

95%+

Move-in satisfaction

90%+

Overall satisfaction

How it Works

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Up and running in no time.icon clock

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Connect when it matters.

Get critical feedback when it counts

New Resident Move-Ins (Surveyed: 2 weeks and 45 days)
Welcome new residents and address any issues from the move-in process.

Existing Residents (Surveyed: Every 6 months based on move-in date)
Gauge the satisfaction and address concerns of individual residents and the community as a whole.

Move-Outs (Surveyed: 2 weeks post-move out)
Identify true reasons for leaving so you can minimize future move-outs.

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Multiple survey delivery methods leading to 80%+ completion rates.

We conduct all surveys via email, text and mobile app, and staff-assisted with tablet, kiosk and phone calls – letting residents or family members choose what’s easiest for them.

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Know instantly when concerns arise.

Since our surveys are non-anonymous, we alert you through real-time notifications whenever any employee is struggling or has questions or concerns, so you can immediately reach out and help them.
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Use our dashboard to easily digest the large volume of data gathered.

Powerful and intuitive. Comprehensive and specific. Insightful like none other.

Focused
Easily zoom out to see the overall health of your communities, or zoom in to view and compare different departments, sites or service lines. Or zoom in even further to see who said what.

Continuous
Mine real-time insights all year long.

Intuitive
Drive meaningful results by investing only an hour a week.

Comparative
Access our extensive nationwide peer data from the senior care industry to see how your results stack up.

foresight

Lead with foresight and mitigate risk.

Our platform includes AI-driven predictive modeling you won’t find anywhere else, based on your organization’s data and millions of survey data points. This gives you the power to pinpoint vulnerabilities and prevent undesirable outcomes.

Up and running in no time.

We make onboarding easy, provide upfront training and ongoing support. Our dedicated customer success team will help you set a baseline, define goals and develop a plan to get there. The best part is it only takes a couple hours of your time, and we do the rest.

About our company

Latest Case Studies

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What Our Clients Say

Santa Fe Senior Living, FL

“I cannot tell you how often I resolve notifications with both residents and associates alike and they are so appreciative of the follow up. Even if they don’t get the resolution they wanted in the end, they are still very fond of the call back and knowing their concerns are at minimum being heard. This would not be possible through anonymous surveying. We’ve been able to highlight year over year improvements on feedback/satisfaction data that can certainly be easily attributed directly to the implementation of WCC.”

Ken Willner, Senior Director of Operations, The Village at Gainesville

Homewood Retirement Centers, MD, PA

“I would highly recommend WeCare Connect. Their Insights dashboards are easy to navigate and the new time frame comparison tool is going to be helpful when sharing our goal progress with the board. I really like the instant, point-in-time feedback that we receive from our employees, residents, and rehab discharges. WeCare Connect’s customer service is excellent, as they keep attuned to our needs and are always there to help.”

Richard Miller, VP of Operations

Arbor Acres, NC

“As a user of several different brands of software, I have learned what’s truly important. Bells and whistles can be great if they’re usable, but what is most valuable to me is the responsiveness of the software company’s team. When a company recognizes that the user can provide important feedback and quickly implements changes users suggest, that is pure gold.”

Julie Sennema, Executive Assistant/Corporate Secretary

Williamsburg Landing, VA

“We love WeCare Connect. We are so glad we went with a non‐anonymous survey. This allows us to track trends and responses and know who said what, so we can improve their experience living in our community. We have used other vendors in the past and we have access to much more data with WeCare Connect that we can act on, than we did with our previous vendor.”
Greg Storer, CEO

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