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Monitor home care patient recovery and satisfaction.

Our non-anonymous survey platform gives you critical feedback from your patients while in your care as well as helping to monitor the care they are receiving.
  • Increase patient satisfaction & CAHPS scores
  • Monitor remote field staff
  • Increase patient referrals
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Our customers have seen

85%+

Survey participation rates
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Increase in CAHPS scores

90%+

Overall satisfaction

How it Works

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Up and running in no time.icon clock

Connect when it matters.

Get critical feedback when it counts

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Home Health Care

New Patients (Surveyed: 1 week and 2 weeks after admission)
Be aware of and address satisfaction issues of patients before they leave your care, resulting in higher post-discharge satisfaction and CAHPS scores.

Discharged Patients (Surveyed: Discharge and 45 days post-discharge)
Check up on your patients to ensure satisfaction and uncover any additional services they may need from you.

Hospice

New Patient (Surveyed: 3 and 30 days after admission)
Be aware of and address satisfaction issues of patients and their family members.

Existing Patient (Surveyed ongoing every 4 weeks)
Understand opportunities to improve care delivery, resulting in higher CAHPS scores.

Discharge & Bereavement (Surveyed: 30 days from discharge, 4 months & 10 months bereavement)
Fulfill/Supplement requirement to provide bereavement services 1 year after discharge.

Private Duty (non skilled home care)

New Clients (Surveyed: 2 weeks and 45 days)
Be aware of and address satisfaction issues of patients and their family members.

Existing Clients (Surveyed: every 90 days based on start of service date)
Ensure your longer-term clients are highly satisfied and determine whether they need any additional services.

End of Service (Surveyed: after ending services)
Gather critical information on how your agency performed, gauge patients/families satisfaction to Increase chances of future referrals.

Multiple survey delivery methods leading to 80%+ completion rates.

We conduct all surveys via email, text, mobile app and phone calls – letting patients or family members choose what’s easiest for them.
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Know instantly when concerns arise.

Since our surveys are non-anonymous, we alert you through real-time notifications whenever any employee is struggling or has questions or concerns, so you can immediately reach out and help them.
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Use our dashboard to easily digest the large volume of data gathered.

Powerful and intuitive. Comprehensive and specific. Insightful like none other.

Focused
Easily zoom out to see the health of your entire patient census or zoom in to view and compare different departments, sites and service lines. Or zoom in even further to see who said what.

Continuous
Mine real-time insights all year long.

Intuitive
Drive meaningful results by investing only an hour a week.

Comparative
Access our extensive nationwide peer data from the senior care industry to see how your results stack up.

foresight

Lead with foresight and mitigate risk.

Our platform includes AI-driven predictive modeling you won’t find anywhere else, based on your organizations data and millions of survey data points. This gives you the power to pinpoint vulnerabilities and prevent undesirable outcomes.

Up and running in no time.

We make onboarding easy, delivering upfront training and ongoing support. Our dedicated customer success team will help you set a baseline, define goals, and develop a plan to get there. Best part is it only takes a couple hours of your time, and we do the rest.

About our company

What Our Clients Say

PACE Central Michigan, MI

“Our PACE surveys with WeCare Connect are great! In the past, we used internal paper surveys that were time consuming and not an efficient way to measure participant satisfaction. With WeCare Connect, it was so easy! The surveys ran themselves and I was able to pull a report to share the results with my team right away – no waiting on data!”
Brenda Reeves, Quality Manager

Blakeford, TN

“I really appreciate getting the direct emails from surveys, with concerns that need to be addressed. I’ve had some productive, long overdue conversations with families who had issues and I'm really glad the surveys are open. It's much more useful than any prior survey, we have used before. Insights is very user friendly.”
Jane Kelley, Executive Director of Home and Community Services

    SEE IT IN ACTION

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