At WeCare Connect we believe communication must be two-way, not one-way. Gathering data is a great first step, but it’s what you do with it and how quickly you respond that makes all the difference.
“We are very pleased with our WeCare Connect program. After just a few months, we have already seen individual cases where we were able to retain employees that I believe we would have lost prior to implementing WeCare Connect.
We have had two incidences where CNA’s have felt that the wing they originally chose to work on was not a good fit for them. They said that in their survey, and because the surveys are not anonymous, I made the DON aware, and they chose a new wing and are still with us today. I truly believe prior to the survey they would have kept their feelings in, and then would have just walked out the door one night and never returned.
We also had a porter that had some very strong feedback about our workload expectations and his training. His supervisor met with him immediately, they came up with a plan for more training, and moved him to a different area of the building that is not as busy. He is also still with us today and now is extremely happy with his job and glad he came to work for us.
These are just a few examples of the great things we have already seen happen with the program.
We are very pleased with the program.”
Elizabeth Parsons, Director of Human Resources
Fort Hudson Health Systems, NY