How It Works

At WeCare Connect we believe communication must be two-way, not one-way. Gathering data is a great first step, but it’s what you do with it and how quickly you respond that makes all the difference.

What You Can Do

Easily track and resolve all issues
Utilize dynamic wizard-based reports to view survey questions and responses
Leverage our Insights dashboards to view the overall health of your workforce and customer base

Step by Step

  • You simply enter a customer or employee into WeCare Connect (Auto data integration available)
  • We connect with them via phone, email, text, and/or mobile app
  • All responses and information are stored in our proprietary cloud platform
  • Key customer or employee issues trigger an instant email to the right person so it can addressed
  • All issues are tracked, managed, and resolved in our solution
  • Easily view all data through survey response reports and Insights dashboards

Viewing Your Data

Because WeCare Connect captures so much valuable data for your organization, it is critical to present it in a clear and meaningful way. We do this by utilizing two powerful reporting methods and allowing you to benchmark against our extensive peer data.

1. Wizard based Survey Reports

These easy to use, customizable reports allow you to view any and all survey questions and responses.

2. WeCare Connect Insights

These series of comprehensive dashboards pull together several responses and attributes of your staff and customers into easy to digest, color-coded information that reflects the overall health of your workforce and customer base. There are several dashboards focusing on key areas such as:
  • Survey Effectiveness
  • Notification Management
  • Overall Workforce and Customer Health
  • App Employee Satisfaction
  • App Notifications
  • App Survey Effectiveness
  • App Well Equiped
  • App Workforce Health

3. Peer Data

Built right into both of our reporting methods is the ability for you to benchmark your organization against our national peer data aggregate of tens of thousands of customers and employees.

“We are very pleased with our WeCare Connect program. After just a few months, we have already seen individual cases where we were able to retain employees that I believe we would have lost prior to implementing WeCare Connect.

We have had two incidences where CNA’s have felt that the wing they originally chose to work on was not a good fit for them. They said that in their survey, and because the surveys are not anonymous, I made the DON aware, and they chose a new wing and are still with us today. I truly believe prior to the survey they would have kept their feelings in, and then would have just walked out the door one night and never returned.

We also had a porter that had some very strong feedback about our workload expectations and his training. His supervisor met with him immediately, they came up with a plan for more training, and moved him to a different area of the building that is not as busy. He is also still with us today and now is extremely happy with his job and glad he came to work for us.

These are just a few examples of the great things we have already seen happen with the program.

We are very pleased with the program.”

Elizabeth Parsons, Director of Human Resources
Fort Hudson Health Systems, NY

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